Privacy Policy | Core Bolt

This Privacy Policy describes how CORE BOLT ("Core Bolt", "we", "us", or "our") collects, uses, discloses, and protects information when you visit or use our website at https://www.core-bolt.com (the "Site") and when you interact with us for product enquiries, quotations, orders, and support related to our robotics, mobility, and industrial hardware solutions.

By accessing or using the Site, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Site.

Who we are

CORE BOLT is a hardware design, manufacturing, and technology supply company providing components and systems for robotics, mobility, and intelligent/industrial applications.

The Site is primarily intended for business users, including OEMs, system integrators, and industrial customers who wish to learn about, evaluate, or purchase our products and services.

If you have any questions about this Privacy Policy, you can contact us using the details provided in the "Contact us" section below.

Information we collect

CORE BOLT may collect the following categories of information when you use the Site or interact with us:

Contact and business information: Name, company name, job title, business email address, phone number, and any other details you provide when filling out enquiry forms, requesting quotes, subscribing to newsletters, or communicating with us.
Transactional and communication data: Records of enquiries, RFQs, purchase orders, invoices, delivery details, support requests, and related correspondence between you and our sales or support teams.
Technical and usage data: IP address, browser type, device identifiers, pages visited, time and date of visits, referring/exit pages, and other analytics data generated when you browse the Site. This data may be collected through cookies, pixels, and similar technologies.
Marketing preferences: Your preferences for receiving marketing communications, event invites, product updates, and your interactions (opens, clicks) with such communications.

Where you provide information about other individuals (for example, colleagues added as technical or purchasing contacts), you represent that you have the authority to do so and that those individuals have been informed about this Privacy Policy.

How we use your information

CORE BOLT uses the information collected for the following purposes:

To provide and improve our products and services:

Responding to enquiries, RFQs, demo or sample requests, and support tickets.
Processing and fulfilling orders, deliveries, and after-sales service.
Improving our hardware offerings and documentation based on feedback and usage trends.

To operate and improve the Site:

Monitoring, maintaining, and enhancing the performance, security, and user experience of the Site.
Analyzing aggregated usage patterns to understand how visitors engage with pages, content, and forms.

To communicate with you:

Sending administrative messages related to transactions, account changes, and service notifications.
Sending marketing communications about new products, updates, events, case studies, or technical content, in accordance with your preferences and applicable law.

To comply with legal and contractual obligations:

Maintaining business records, satisfying tax and accounting requirements, and responding to lawful requests from authorities.
Enforcing our terms, protecting our rights, and preventing fraud, misuse, or security incidents.

Where required by law, CORE BOLT relies on your consent, the performance of a contract, compliance with legal obligations, or legitimate business interests as legal bases for processing your personal data.

Cookies and tracking technologies

The Site may use cookies and similar technologies (such as pixels, tags, and scripts) to remember your preferences, understand how the Site is used, and improve performance and security.

Cookies may be set by CORE BOLT (first-party cookies) or by third-party providers that supply analytics, embedded content, or marketing tools.

You can typically control cookies through your browser settings (for example, to block or delete cookies). However, disabling certain cookies may affect Site functionality or your experience.

If required by applicable law, a cookie banner or preference manager will allow you to manage non-essential cookies when you first visit the Site.

How we share information

CORE BOLT does not sell your personal information. We may share information in the following limited circumstances:

Service providers: With trusted third-party vendors that perform services on our behalf, such as hosting, analytics, CRM, email delivery, payment processing, logistics, and IT/security support. These providers are permitted to use personal data only as necessary to provide services to us and are subject to appropriate contractual safeguards.
Business partners and distributors: With channel partners, system integrators, logistics partners, or resellers where needed to respond to enquiries, fulfil orders, or provide localised support and services, in line with your relationship or request.
Legal and compliance purposes: When required to comply with applicable law, regulation, legal process, or enforceable governmental request; to protect the rights, property, or safety of Core Bolt, our customers, or others; or to detect and prevent fraud, security, or technical issues.
Business transfers: In connection with any merger, acquisition, financing, reorganization, or sale of all or part of our business or assets. In such cases, we will take reasonable steps to ensure your information continues to be protected and that you are notified of any material changes.

Any sharing will always be limited to what is necessary to achieve the relevant purpose and subject to appropriate safeguards.

International data transfers

Depending on the location of our infrastructure, service providers, and business partners, your information may be processed in countries other than your own, which may have different data protection laws.

Where required, CORE BOLT will implement appropriate safeguards (such as contractual data protection clauses) to ensure that your personal data receives a level of protection consistent with applicable legal requirements when transferred across borders.

Data retention

CORE BOLT retains personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, including to meet legal, accounting, or reporting obligations and to resolve disputes.

Retention periods may vary depending on the type of data, the nature of our relationship with you or your organization, and regulatory or contractual requirements (for example, records associated with financial transactions or long-term industrial projects may need to be kept for longer periods).

When data is no longer required, it will be deleted or irreversibly anonymized in a secure manner, consistent with applicable laws and our internal policies.

Your rights and choices

Depending on your location and applicable law, you may have some or all of the following rights over your personal data:

Right to access: Request confirmation of whether we process your personal data and receive a copy of such data.
Right to rectification: Request that inaccurate or incomplete personal data be corrected or updated.
Right to deletion: Request deletion of your personal data, subject to certain legal or contractual exceptions.
Right to restriction: Request that we limit the processing of your personal data in specific circumstances.
Right to objection: Object to certain types of processing, including direct marketing, where permitted by law.
Right to data portability: Request that certain personal data be provided in a structured, commonly used, and machine-readable format.
Right to withdraw consent: Where processing is based on consent, you may withdraw your consent at any time, without affecting the lawfulness of processing before withdrawal.

You can exercise your rights or update your marketing preferences by contacting us using the details in the "Contact us" section. We may need to verify your identity before fulfilling certain requests.

You may also have the right to lodge a complaint with a data protection authority or relevant regulator in your jurisdiction if you believe that your rights have been violated.

Security

CORE BOLT uses reasonable technical and organizational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction, taking into account the nature of the data and the risks involved in processing.

Measures may include access controls, encryption, secure infrastructure, logging and monitoring, employee training, and internal policies designed to safeguard information and manage incidents.

Despite these safeguards, no method of transmission or storage is completely secure, and CORE BOLT cannot guarantee absolute security. Where required by law, you will be notified of any breach affecting your personal data.

Third‑party links and content

The Site may contain links to or integrations with third-party websites, services, or social media platforms. These third parties operate independently and have their own privacy policies, which CORE BOLT does not control or endorse.

You are encouraged to review the privacy policies of any third-party sites or services you visit or use. Your interactions with these third parties are governed solely by their own terms and policies.

Children's privacy

The Site and our products and services are intended for business and professional users and are not directed to children. CORE BOLT does not knowingly collect personal data from children under the age of 18.

If you believe a child has provided personal data to us, please contact us so that appropriate steps can be taken to delete such information as required by law.

Changes to this Privacy Policy

CORE BOLT may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Any updated version will be posted on the Site with an updated "last updated" date.

In case of material changes, CORE BOLT may also provide additional notice (for example, by prominent notice on the Site or by email where appropriate). Your continued use of the Site after the effective date of any changes constitutes acceptance of the revised Privacy Policy.

Contact us

If you have any questions about this Privacy Policy, your personal data, or our data protection practices, or if you wish to exercise your rights, please contact us at: sales@core-bolt.com